Terms & Conditions

Who operates Nathanael.

Nathanael, myNathanael, Nathanael+ and the Envision Nathanael publishing platform are operated by Envision Nathanael (Pty) Ltd, a private company registered in the Republic of South Africa.

The physical address above is also the address at which Nathanael may receive formal legal documents unless a different address is lawfully notified.

When these Terms apply.

These Terms apply when you use the Nathanael website, create a myNathanael account, buy a product, obtain digital access, subscribe to Nathanael+, submit a publishing request, or otherwise enter a transaction through the platform.

Before placing an order you must have a reasonable opportunity to review the order, correct mistakes and decide whether to proceed. By finally placing an order or starting a subscription, you confirm that the information supplied is materially accurate and that you intend to enter the transaction shown.

If you do not agree with these Terms, do not place an order, start a paid membership or use restricted account functions.

Your account.

myNathanael is the free customer account used to manage purchases, orders, purchased eBook access, wishlist information, reading progress and any Nathanael+ membership attached to the account.

You must provide materially accurate account information, keep login credentials confidential and avoid allowing another person to use your account in a way that defeats licence, payment or subscription restrictions.

Nathanael may temporarily restrict an account where reasonably necessary to investigate fraud, unauthorised access, chargeback abuse, unlawful copying, security threats or a material breach of these Terms. A restriction will not be used to confiscate a lawful consumer right or avoid an obligation owed on an accepted transaction.

Formation and availability.

A cart does not reserve stock. Submitting checkout creates an order request. An order is treated as accepted when Nathanael has accepted the transaction through its order process and, where payment is required first, verified the payment or otherwise confirmed the order for fulfilment.

If a product becomes unavailable before an order is accepted, or if Nathanael cannot perform an accepted electronic order within the applicable legal or specifically agreed period, the customer will receive the remedies required by law.

Nathanael may reject or cancel an order before acceptance where there is a genuine stock failure, unlawful transaction, suspected fraud, obvious system duplication or a clear pricing/input error. If valid payment has already been received for an order Nathanael does not accept, the affected amount will be refunded.

What the customer pays.

The price shown at the point of checkout, together with any delivery charge, tax or other expressly disclosed amount, is the transaction price. Nathanael will not add an undisclosed charge after checkout.

Payments may be processed by an independent payment provider. Nathanael relies on verified server-side payment confirmation before treating a payment as successful for fulfilment or subscription activation.

A customer must not initiate a dishonest chargeback, payment reversal or fraud claim. This does not prevent a customer from exercising a genuine statutory, contractual or banking dispute right.

Physical fulfilment.

Physical delivery, courier handling, failed delivery, returns, defective goods and refunds are governed by the Delivery & Returns Policy, which forms part of these Terms.

A courier appointed by Nathanael is a service provider used for transport and fulfilment. Any attempt to allocate operational responsibility to a courier does not exclude rights that the customer is entitled to enforce against Nathanael under applicable law.

Enduring access, not copyright transfer.

When you purchase an eBook, Nathanael grants or facilitates an enduring, non-exclusive, personal, non-transferable licence to access and read that edition through the supported myNathanael environment, subject to these Terms.

Unless the rights holder expressly authorises otherwise, you may not resell, redistribute, upload, publicly post, mass-copy, share account access for the purpose of supplying the eBook to others, remove protection measures, scrape the digital file, or use automated means to reproduce substantial portions of a protected edition.

Normal personal reading, reasonable device display and lawful quotation or use allowed by copyright law are not prohibited by this clause.

Recurring membership access.

Nathanael+ is an optional paid membership attached to a myNathanael account. It is separate from purchased eBook ownership. Membership gives access only while the subscription is active and according to the access level and allowance of the selected plan.

The active plan record controls the price, billing interval, access level and monthly book allowance displayed through Nathanael. Bronze, Silver and Gold may provide different book limits, resource levels and benefits.

Recurring billing

Unless the checkout expressly states otherwise, Nathanael+ is billed on a recurring monthly basis. The initial membership charge is processed when the customer subscribes and subsequent charges recur for later membership periods until cancellation takes effect.

Monthly reading allowance

Where a plan has a monthly book limit, the allowance applies to distinct Nathanael+ books selected in the relevant membership period. Re-opening the same selected title does not consume a second slot. Unused book selections do not roll over unless Nathanael expressly states otherwise.

A title may require a minimum subscription level. A lower plan does not acquire access merely because the title is visible in the wider Nathanael+ catalogue.

Cancellation

A member may request cancellation at any time through the membership-management channel made available by Nathanael or by written request to sales@nathanael.co.za. Cancellation stops future renewal once processed and does not convert subscription books into owned eBooks.

If Nathanael receives a valid cancellation request before the next renewal has been processed, Nathanael will not knowingly impose another renewal charge. If a renewal is charged solely because of an unreasonable processing delay by Nathanael after a valid, timely cancellation request, Nathanael will correct that charge.

Unless law requires otherwise, cancellation ordinarily leaves access active until the end of the membership period already paid for and does not create a pro-rata refund for an otherwise properly supplied period.

Plan or price changes

Nathanael may change future plan prices or benefits prospectively. A material change will not be applied retrospectively to a completed paid period. Where reasonably required, notice will be given before a future renewal so that the member can decide whether to continue.

Publishing enquiries and quotations.

A publishing enquiry is not a publishing contract and does not require Nathanael to accept a manuscript or project. A quotation is an estimate or offer based on the scope stated in that quotation and becomes binding only according to its acceptance terms.

Editing, design, printing, publishing, distribution, author royalties, platform listing and other publishing services may be governed by a separate written quotation or author/publishing agreement. Where that agreement conflicts with these general website Terms on a project-specific commercial matter, the signed or accepted project-specific agreement governs that matter.

Uploading a manuscript for quotation does not transfer copyright to Nathanael.

Third-party authors and published views.

Nathanael may sell or provide access to works written by independent authors and published under different rights arrangements. The views, testimonies, interpretations and opinions expressed in a book ordinarily belong to the author or identified rights holder and do not automatically constitute a representation by Envision Nathanael.

Product pages are intended to describe titles accurately. If a supplied product materially differs from its description, the customer retains the rights available under applicable law and the Delivery & Returns Policy.

Religious, leadership, educational or inspirational content is not a substitute for professional medical, legal, financial or other regulated advice where such advice is required for an individual situation.

The platform and its content.

The Nathanael name, platform design, software, original site text, graphics, compilations and other protected material belong to Envision Nathanael or the applicable licensor. Book copyrights remain with the relevant author, publisher or rights holder as indicated for the work.

Nothing on the website grants a right to reproduce, commercially exploit or create unauthorised derivative products from protected content merely because the content can be viewed online.

Do not misuse the service.

You may not use Nathanael to commit fraud, interfere with security, probe restricted systems without authority, distribute malware, automate abusive requests, scrape protected digital editions, impersonate another person, bypass subscription controls, infringe intellectual property or use stolen payment credentials.

Nathanael may block, rate-limit, investigate or suspend activity reasonably believed to create a security, fraud, legal or infringement risk. Serious unlawful conduct may be referred to the appropriate service provider or authority.

Reasonable allocation of risk.

Nothing in these Terms excludes or limits liability, remedies or consumer rights that may not lawfully be excluded or limited, including liability arising where legislation expressly prevents such exclusion.

Subject to that rule, Nathanael is not responsible for loss caused solely by a customer’s misuse, unlawful conduct, disclosure of credentials, unsupported modification of files or devices, or an event entirely outside Nathanael’s reasonable control where Nathanael has acted with the standard required by law.

Where liability may lawfully be limited, Nathanael is responsible for proven direct loss that is reasonably attributable to its breach or wrongful conduct, but not for remote, speculative or unrelated loss that was not reasonably foreseeable from the transaction concerned.

Changes to these Terms.

Nathanael may revise these Terms to reflect changes in law, services, security or operating practice. The revised date will be displayed on this page.

A revision does not rewrite an already completed purchase retrospectively. Material changes affecting an ongoing paid membership will be applied prospectively and, where reasonably necessary, communicated before the next renewal.

Resolve the issue at the right level.

Contact Nathanael first at sales@nathanael.co.za with the order, account or transaction reference and a concise explanation of the complaint. Nathanael will have a reasonable opportunity to investigate and respond.

These Terms are governed by the laws of the Republic of South Africa. Nothing in the choice of law or forum prevents a consumer from using a statutory complaint, ombud, regulator, tribunal or court process that applicable law makes available.

Depending on the subject matter and jurisdiction, this may include consumer-protection bodies or the Information Regulator for personal-information complaints.